{"id":365,"date":"2021-08-11T10:37:33","date_gmt":"2021-08-11T10:37:33","guid":{"rendered":"https:\/\/www.figpii.com\/blog\/?p=365"},"modified":"2021-09-08T12:35:20","modified_gmt":"2021-09-08T12:35:20","slug":"customer-feedback-questions-30-examples","status":"publish","type":"post","link":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/","title":{"rendered":"Customer Feedback Questions: +30 Examples"},"content":{"rendered":"\n<p>While the arrival of the pandemic has been a curse to physical stores, it\u2019s been a blessing in disguise for businesses that sell their products online.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#Customer_Feedback_Questions_good_or_evil\" >Customer Feedback Questions: good or evil?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#Having_said_that_here_are_the_different_types_of_poll_questions\" >Having said that, here are the different types of poll questions:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#Customer_Feedback_Questions_on_motivators\" >Customer Feedback Questions on motivators<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#Customer_Feedback_Questions_on_barriers\" >Customer Feedback Questions on barriers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#Customer_Feedback_Questions_on_hooks\" >Customer Feedback Questions on hooks<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#Questions_uncovering_missing_content\" >Questions uncovering missing content<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#Questions_on_satisfaction\" >Questions on satisfaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#Wrapping_up%E2%80%A6\" >Wrapping up\u2026<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>eCommerce brands have been experiencing significant gains in the past few months.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Amazon has reported a 30% increase in sales during the same time period, with online shopping continuing to grow.<\/li><li>Apple\u2019s iTunes store is seeing $450 million dollars of transactions each week which is up from last year by over 45%.<\/li><\/ul>\n\n\n\n<p>Understanding your users is critical for providing a quality shopping experience.<\/p>\n\n\n\n<p>So It&#8217;s important to ask the right customer feedback questions.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.rich-page.com\/cro\/conversion-rate-optimization-ultimate-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rich Page<\/a>, a conversion expert, also suggests looking at key metrics on your analytics tools:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-ht-block-toc  is-style-outline htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-customer-feedback-questions-good-or-evil\">Customer Feedback Questions: good or evil?<\/a><\/li><li class=\"\"><a href=\"#htoc-having-said-that-here-are-the-different-types-of-poll-questions\">Having said that, here are the different types of poll questions:<\/a><\/li><li class=\"\"><a href=\"#htoc-customer-feedback-questions-on-motivators\">Customer Feedback Questions on motivators<\/a><\/li><li class=\"\"><a href=\"#htoc-customer-feedback-questions-on-barriers\">Customer Feedback Questions on barriers<\/a><\/li><li class=\"\"><a href=\"#htoc-customer-feedback-questions-on-hooks\">Customer Feedback Questions on hooks<\/a><\/li><li class=\"\"><a href=\"#htoc-questions-uncovering-missing-content\">Questions uncovering missing content<\/a><\/li><li class=\"\"><a href=\"#htoc-questions-on-satisfaction\">Questions on satisfaction<\/a><\/li><li class=\"\"><a href=\"#htoc-wrapping-up\">Wrapping up\u2026<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>If you\u2019ve got many products, you should also start by looking at some of your eCommerce reports that have buy-to-detail metric, this will tell you the percentage of people who are looking at your product page and then buying. Look at the cart-to-detail as well, which is the amount of people who are adding to cart after viewing your product page.<\/p><p>If you see a particular product with a low buy-to-detail rate, this tells you that there is something that customers don\u2019t understand about that product. May be it\u2019s too expensive.<\/p><p>One other important thing you should do is look at your percentage visits on mobile vs desktop. You may be spending most of your time looking at the desktop trying to improve that, but if 80% of your traffic is mobile, you have to focus on the mobile experience first.\u201d<\/p><\/blockquote>\n\n\n\n<p>Customers have the chance of providing valuable insights that can help you create better products and services in order for them to be satisfied with what they purchase from your website, app, or store.<\/p>\n\n\n\n<p>Writing polling questions is not an easy task if you are in a hurry to get feedback. A lot of research must be done before you can start coming up with questions.<\/p>\n\n\n\n<p>The first thing you should think about is what you want to know and how much time do you have to get the information?<\/p>\n\n\n\n<p>It\u2019s best to choose a few questions that pertain to your business and be able to get feedback from customers as quickly as possible.<\/p>\n\n\n\n<p>Take a step back and consider other CRO activities Evaluations, Analytics assessment, Heatmap, and Video Recording Analysis, Usability Testing, and customer interviews.<\/p>\n\n\n\n<p>The information that we derive from these activities allows us to make assumptions that are then further confirmed through polling.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-customer-feedback-questions-good-or-evil\"><span class=\"ez-toc-section\" id=\"Customer_Feedback_Questions_good_or_evil\"><\/span>Customer Feedback Questions: good or evil?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Asking your <a href=\"https:\/\/www.figpii.com\/blog\/product-surveys-guide\/\" target=\"_blank\" data-type=\"post\" data-id=\"346\" rel=\"noreferrer noopener\">customers&#8217; feedback questions<\/a> should be easy; you can ask people about anything and get immediate feedback. It is, actually, not.<\/p>\n\n\n\n<p>There is one point that you should keep in mind. People despise pop-ups, and they aren&#8217;t even interested when they aren&#8217;t advertisements.<\/p>\n\n\n\n<p>Feedback shows that popups have a 73% disapproval rating. Polls are usually ignored by users, so you shouldn&#8217;t abuse them and avoid running them constantly on your website.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"453\" src=\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/3-1-1-1.png\" alt=\"Customer Feedback\" class=\"wp-image-366\" srcset=\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/3-1-1-1.png 680w, https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/3-1-1-1-300x200.png 300w, https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/3-1-1-1-270x180.png 270w, https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/3-1-1-1-370x245.png 370w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/figure><\/div>\n\n\n\n<p>If your audience is extra sensitive to these things, it may turn out that complaints about \u201cannoying poll\u201d will be in the top 3 replies to your poll. This is normal, but next time you may reconsider the timing or the pages you run your poll on.<\/p>\n\n\n\n<p>According to a Data and Analytics Strategist, <a href=\"https:\/\/www.linkedin.com\/in\/anilbatra\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anil Batra<\/a>:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Look at the areas where you can have the biggest impact, where people are dropping off the most. Find the worst performing page, and do a radical change, that\u2019s going to show a big impact.\u201d&nbsp;<\/p><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-having-said-that-here-are-the-different-types-of-poll-questions\"><span class=\"ez-toc-section\" id=\"Having_said_that_here_are_the_different_types_of_poll_questions\"><\/span>Having said that, here are the different types of poll questions:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Questions on motivators<\/li><li>Questions on barriers&nbsp;<\/li><li>Questions on hooks&nbsp;<\/li><li>Questions uncovering missing content&nbsp;<\/li><li>Questions on satisfaction&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-customer-feedback-questions-on-motivators\"><span class=\"ez-toc-section\" id=\"Customer_Feedback_Questions_on_motivators\"><\/span>Customer Feedback Questions on motivators<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Motivator questions can help you understand why are people coming to your site. Motivator-style feedback questions can tell you where your real value as a brand is.<\/p>\n\n\n\n<p>What are the top two reasons that brought you to our site?<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Why did you buy this item today?<\/li><li>Can you please elaborate on the reason for your visit today?<\/li><li>What are your reasons for coming to our site?<\/li><li>Which products or services did you buy today?<\/li><\/ul>\n\n\n\n<p>The responses should help shape how we think about what\u2019s working well in these areas and what\u2019s not.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-customer-feedback-questions-on-barriers\"><span class=\"ez-toc-section\" id=\"Customer_Feedback_Questions_on_barriers\"><\/span>Customer Feedback Questions on barriers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There are a number of reasons that may cause visitors not to convert on your website. Questioning your visitors can help you to pinpoint the exact barriers they are facing on your site.<\/p>\n\n\n\n<p>Here are some of the poll questions on barriers you can use:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Is there anything preventing you from completing your purchase?<\/li><li>What\u2019s the one thing that nearly stopped you from placing your order?<\/li><li>Was there anything about this checkout process that we should improve?<\/li><li>What prevented you from doing what you came to the site to do?<\/li><li>What was your biggest fear or concern about using us?<\/li><li>What was your biggest fear or concern about purchasing from us?<\/li><li>If you did not make a purchase today, can you tell us why not?<\/li><li>What would\u2019ve convinced you to complete the purchase of the item(s) in your cart?<\/li><li>Do you have any questions before you complete your purchase?<\/li><li>What could we do to make our website more useful?<\/li><li>Is there anything on this site that doesn\u2019t work the way you expected it to?<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-customer-feedback-questions-on-hooks\"><span class=\"ez-toc-section\" id=\"Customer_Feedback_Questions_on_hooks\"><\/span>Customer Feedback Questions on hooks<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Hooks are the reasons why your visitors prefer buying your products rather than from your competitors. As such, questions about hooks seek to reveal why customers purchase from you and not from others.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>What are your top three reasons for purchasing from us?<\/li><li>Do you have any other comments about our website that we should know about?<\/li><li>What is the thing you like the most about our products?<\/li><\/ul>\n\n\n\n<p>The questions are targeted specifically to customers who have already made a purchase from your store.<\/p>\n\n\n\n<p>That can be on your thank you page or on the order confirmation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-questions-uncovering-missing-content\"><span class=\"ez-toc-section\" id=\"Questions_uncovering_missing_content\"><\/span>Questions uncovering missing content<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you don\u2019t know what\u2019s going wrong with your website, the best thing to do is ask the people who are visiting it. This will help give an idea of what type of information they need in order for them to make a purchase.<\/p>\n\n\n\n<p>Assuming the data you&#8217;re providing on your site is enough is a big mistake.<\/p>\n\n\n\n<p>Let&#8217;s take product pages as an example.<\/p>\n\n\n\n<p>A lot of visitors will find that they want more information about the product before making a decision.<\/p>\n\n\n\n<p>You can ask questions like:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>What would you have liked to see on this page?<\/li><li>Is there anything missing from the text or images which might help convince someone to buy our products?<\/li><li>What other information would you like to see on this page?<\/li><li>Is the description and product information sufficient on this page?<\/li><li>Are you able to locate all the information you need on this page?<\/li><li>Are the images sufficient for the product?<\/li><li>What can we do to improve this page?<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-questions-on-satisfaction\"><span class=\"ez-toc-section\" id=\"Questions_on_satisfaction\"><\/span>Questions on satisfaction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Customer satisfaction informs you about customer happiness. It tells how your customers are satisfied with your products, services, and capabilities. Along with product reviews and ratings, customer satisfaction helps you improve your services, develop your products, and make the overall experience with your site more user-friendly.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Do you have any comments or suggestions about our services?<\/li><li>What do we need to improve on?<\/li><li>How would you rate the overall quality of our service?<\/li><li>How likely would you recommend our product\/service to your friends?<\/li><li>Could you please rate your website experience today from 1 (poor) to 5 (very good)?<\/li><li>How did you enjoy your website experience today?<\/li><li>Did our website meet your expectations?<\/li><li>Is there anything on this site that doesn\u2019t work the way you expected it to?<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-wrapping-up\"><span class=\"ez-toc-section\" id=\"Wrapping_up%E2%80%A6\"><\/span>Wrapping up\u2026<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>So, there you have it, you can\u2019t help your customers if you don\u2019t know who they are and what they want in the first place. Allow data to take the lead, and you will most likely get useful insights.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Customer feedback is a way to gather constructive feedback about your product and services from the people that know you best &#8211; the customers.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Customer feedback is a great way to identify what your customers want from you and how they feel about the service that they are receiving, they will also help to improve customer relationships, increase loyalty among current customers<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>They are important because it tells us what customers want and don&#8217;t want about our product or service. This helps to improve customer satisfaction, as well as attract new customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While the arrival of the pandemic has been a curse to physical stores, it\u2019s been a blessing in disguise for businesses that sell their products online. eCommerce brands have been experiencing significant gains in the past few months. Amazon has reported a 30% increase in sales during the same time period, with online shopping continuing<\/p>\n","protected":false},"author":3,"featured_media":390,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[427],"tags":[],"class_list":{"0":"post-365","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-polls"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Feedback Questions: +30 Examples - FigPii blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Feedback Questions: +30 Examples - FigPii blog\" \/>\n<meta property=\"og:description\" content=\"While the arrival of the pandemic has been a curse to physical stores, it\u2019s been a blessing in disguise for businesses that sell their products online. eCommerce brands have been experiencing significant gains in the past few months. Amazon has reported a 30% increase in sales during the same time period, with online shopping continuing\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/\" \/>\n<meta property=\"og:site_name\" content=\"FigPii blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/figpii.aii\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-11T10:37:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-08T12:35:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Reza\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reza_jalaei_\" \/>\n<meta name=\"twitter:site\" content=\"@figpii\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Reza\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/\"},\"author\":{\"name\":\"Reza\",\"@id\":\"https:\/\/www.figpii.com\/blog\/#\/schema\/person\/c93c764d4e661184693d704990fed3e9\"},\"headline\":\"Customer Feedback Questions: +30 Examples\",\"datePublished\":\"2021-08-11T10:37:33+00:00\",\"dateModified\":\"2021-09-08T12:35:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/\"},\"wordCount\":1489,\"publisher\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg\",\"articleSection\":[\"Polls\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/\",\"url\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/\",\"name\":\"Customer Feedback Questions: +30 Examples - FigPii blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg\",\"datePublished\":\"2021-08-11T10:37:33+00:00\",\"dateModified\":\"2021-09-08T12:35:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#primaryimage\",\"url\":\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg\",\"contentUrl\":\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg\",\"width\":2560,\"height\":1707,\"caption\":\"customer feedback questions\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.figpii.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Feedback Questions: +30 Examples\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.figpii.com\/blog\/#website\",\"url\":\"https:\/\/www.figpii.com\/blog\/\",\"name\":\"FigPii blog\",\"description\":\"Let it marinate\",\"publisher\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.figpii.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.figpii.com\/blog\/#organization\",\"name\":\"FigPii\",\"url\":\"https:\/\/www.figpii.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.figpii.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2023\/09\/figpii-logo-purple.png\",\"contentUrl\":\"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2023\/09\/figpii-logo-purple.png\",\"width\":104,\"height\":40,\"caption\":\"FigPii\"},\"image\":{\"@id\":\"https:\/\/www.figpii.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/figpii.aii\/\",\"https:\/\/x.com\/figpii\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.figpii.com\/blog\/#\/schema\/person\/c93c764d4e661184693d704990fed3e9\",\"name\":\"Reza\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.figpii.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/19f8902ea60a3af8c5edaf5994222ecfb88a64ddef769f26eaf7799ea4ce508a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/19f8902ea60a3af8c5edaf5994222ecfb88a64ddef769f26eaf7799ea4ce508a?s=96&d=mm&r=g\",\"caption\":\"Reza\"},\"description\":\"Might sound like a clich\u00e9 but you can be sure that I live for my work as the head of customer success and product owner at FigPii.\",\"sameAs\":[\"https:\/\/x.com\/reza_jalaei_\"],\"url\":\"https:\/\/www.figpii.com\/blog\/author\/reza\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Feedback Questions: +30 Examples - FigPii blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/","og_locale":"en_US","og_type":"article","og_title":"Customer Feedback Questions: +30 Examples - FigPii blog","og_description":"While the arrival of the pandemic has been a curse to physical stores, it\u2019s been a blessing in disguise for businesses that sell their products online. eCommerce brands have been experiencing significant gains in the past few months. Amazon has reported a 30% increase in sales during the same time period, with online shopping continuing","og_url":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/","og_site_name":"FigPii blog","article_publisher":"https:\/\/www.facebook.com\/figpii.aii\/","article_published_time":"2021-08-11T10:37:33+00:00","article_modified_time":"2021-09-08T12:35:20+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg","type":"image\/jpeg"}],"author":"Reza","twitter_card":"summary_large_image","twitter_creator":"@reza_jalaei_","twitter_site":"@figpii","twitter_misc":{"Written by":"Reza","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#article","isPartOf":{"@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/"},"author":{"name":"Reza","@id":"https:\/\/www.figpii.com\/blog\/#\/schema\/person\/c93c764d4e661184693d704990fed3e9"},"headline":"Customer Feedback Questions: +30 Examples","datePublished":"2021-08-11T10:37:33+00:00","dateModified":"2021-09-08T12:35:20+00:00","mainEntityOfPage":{"@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/"},"wordCount":1489,"publisher":{"@id":"https:\/\/www.figpii.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#primaryimage"},"thumbnailUrl":"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg","articleSection":["Polls"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/","url":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/","name":"Customer Feedback Questions: +30 Examples - FigPii blog","isPartOf":{"@id":"https:\/\/www.figpii.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#primaryimage"},"image":{"@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#primaryimage"},"thumbnailUrl":"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg","datePublished":"2021-08-11T10:37:33+00:00","dateModified":"2021-09-08T12:35:20+00:00","breadcrumb":{"@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#primaryimage","url":"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg","contentUrl":"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2021\/08\/celpax-1Lf5Adh9SCg-unsplash-scaled.jpg","width":2560,"height":1707,"caption":"customer feedback questions"},{"@type":"BreadcrumbList","@id":"https:\/\/www.figpii.com\/blog\/customer-feedback-questions-30-examples\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.figpii.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Customer Feedback Questions: +30 Examples"}]},{"@type":"WebSite","@id":"https:\/\/www.figpii.com\/blog\/#website","url":"https:\/\/www.figpii.com\/blog\/","name":"FigPii blog","description":"Let it marinate","publisher":{"@id":"https:\/\/www.figpii.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.figpii.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.figpii.com\/blog\/#organization","name":"FigPii","url":"https:\/\/www.figpii.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.figpii.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2023\/09\/figpii-logo-purple.png","contentUrl":"https:\/\/www.figpii.com\/blog\/wp-content\/uploads\/2023\/09\/figpii-logo-purple.png","width":104,"height":40,"caption":"FigPii"},"image":{"@id":"https:\/\/www.figpii.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/figpii.aii\/","https:\/\/x.com\/figpii"]},{"@type":"Person","@id":"https:\/\/www.figpii.com\/blog\/#\/schema\/person\/c93c764d4e661184693d704990fed3e9","name":"Reza","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.figpii.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/19f8902ea60a3af8c5edaf5994222ecfb88a64ddef769f26eaf7799ea4ce508a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/19f8902ea60a3af8c5edaf5994222ecfb88a64ddef769f26eaf7799ea4ce508a?s=96&d=mm&r=g","caption":"Reza"},"description":"Might sound like a clich\u00e9 but you can be sure that I live for my work as the head of customer success and product owner at FigPii.","sameAs":["https:\/\/x.com\/reza_jalaei_"],"url":"https:\/\/www.figpii.com\/blog\/author\/reza\/"}]}},"_links":{"self":[{"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/posts\/365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/comments?post=365"}],"version-history":[{"count":18,"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/posts\/365\/revisions"}],"predecessor-version":[{"id":534,"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/posts\/365\/revisions\/534"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/media\/390"}],"wp:attachment":[{"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/media?parent=365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/categories?post=365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.figpii.com\/blog\/wp-json\/wp\/v2\/tags?post=365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}